Shipping policy

Effective Date: June, 2026

At Yuha Electric, we are committed to delivering your order quickly, safely, and efficiently throughout both Canada and the United States.

Shipping Destinations

We currently ship to:

  • Canada
  • United States

At this time, we do not offer shipping to other international destinations.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Shipping Timeframes

Canada Shipping

Estimated delivery time:

3–4 Business Days

Delivery times may vary depending on:

  • Province or territory
  • Weather conditions
  • Carrier delays
  • Remote or rural locations

United States Shipping

Estimated delivery time:

3–4 Business Days

Delivery times may vary depending on:

  • State and destination
  • Customs inspections when applicable
  • Carrier network conditions
  • Severe weather events

All delivery estimates are provided in good faith but are not guaranteed.

Shipping Rates

Canada Orders

Order Value Shipping Fee
Under CAD $150 CAD $9.95
CAD $150 and above FREE Shipping

United States Orders

Order Value Shipping Fee
Under USD $150 USD $9.95
USD $150 and above FREE Shipping

Applicable taxes and duties may be calculated at checkout where required.

Tracking Information

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates are provided directly by the shipping carrier.

Shipping Carriers

Orders may be shipped through one or more of the following carriers:

  • Canada Post
  • UPS
  • FedEx
  • USPS
  • DHL
  • Other qualified regional carriers

Carrier selection is determined based on destination, package size, and service availability.

Delivery Responsibility

Customers are responsible for providing accurate shipping information during checkout.

Yuha Electric is not responsible for delays or losses resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Refused deliveries
  • Failure to retrieve packages from carrier facilities

Additional shipping fees may apply for returned or re-shipped orders.

Lost Packages

If your tracking information indicates delivery but you have not received your package, please:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier.
  3. Contact our support team within 7 days of the delivery date.

We will assist in investigating the shipment; however, final determinations may depend on the carrier's investigation results.

Damaged Shipments

If your package arrives damaged:

  • Take photos of the package and contents immediately.
  • Contact us within 7 days of delivery.
  • Retain all original packaging materials.

Failure to provide supporting documentation may affect claim eligibility.

Customs, Duties & Taxes (United States Orders)

Most orders shipped to the United States are delivered without issue; however, customs authorities may occasionally assess duties, taxes, or import fees.

Any government-imposed charges not collected during checkout are the responsibility of the customer.

Yuha Electric has no control over customs processing times or customs-related fees.

Shipping Delays

Delivery estimates are not guarantees.

Yuha Electric shall not be liable for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Labor disputes
  • Carrier disruptions
  • Customs inspections
  • Government actions
  • Force majeure events

Contact Us

For shipping questions, order tracking assistance, or delivery concerns, please contact:

Yuha Electric

Website: yuha.ca

Email: support@yuha.ca

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM